What we collect, and why
When you send the contact form, we get what you typed - your name, email, phone if you gave one, and your message. If you tick the box agreeing to text messages, we also record that you ticked it and when. That goes to our email and into a private log on our server so a mail hiccup can never lose your inquiry, and we may get a short alert on our own phones with your name and contact details. We use it to reply to you. That's it. The log also keeps a scrambled fingerprint of your address - the same irreversible kind our short links use - whose only job is stopping automated flooding of the form. Sending a form also leaves a small cookie in your browser for up to five minutes; it only tells the thank-you page your message went through, and that page deletes it.
When you use our free website security check, we keep the address you checked, the result, and the same kind of scrambled fingerprint of your address, so we can see which flaws people are worried about and stop the tool being used to scan in bulk. It also sets one cookie that lasts until you close your browser; its only job is counting how many different sites you have checked that day.
Our short links (the ones on our business cards and QR codes) count their own clicks. Those counts store a scrambled fingerprint of your address that we cannot reverse - we can tell "the same phone scanned this twice," but never who or where you are.
Like nearly every website, our server also keeps standard technical logs for security and troubleshooting.
SMS / Text Messaging
This section covers text messages between you and InnerSite Solutions LLC on our customer care line, 839-465-4643. We text for customer care only: replies to you and your inquiries, support requests, and updates on your project or support ticket. We do not send marketing texts.
What we collect. When you text us, or agree to texts on one of our forms, we collect your mobile phone number and the content of the messages between us, with the date and time of each. When you agree on a form, we also record that you agreed and when.
How we use it. Only to respond to you and to provide our services - answering your questions and keeping you posted on your inquiry, support request or project. Nothing else.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How to opt out. Reply STOP to any text from us and we will stop texting you; you will get one text confirming it. Reply HELP for help. You can also call or email us using the details at the bottom of this page. Stopping texts changes nothing else - we will still answer your email.
Message frequency varies. Message and data rates may apply. The full program terms are on our SMS Terms page.
Third-party tools we use
We use Google Analytics to see which pages people visit. It sets cookies and is governed by Google's privacy policy. That data reaches us only as counts and trends - we never see it tied to your name.
The contact form is protected by Google reCAPTCHA, which checks that submissions come from people rather than spam bots. Our pages also load fonts from Google Fonts.
None of these tools receive your phone number, your text messages, or your consent to receive texts.
What we will never do
- Sell, rent, or trade your information - to anyone, ever
- Share your mobile number or text messages with anyone for their marketing or promotions
- Share your text-message opt-in or consent with any third party
- Sign you up for anything you didn't ask for - texts included
- Share your inquiry with anybody outside InnerSite Solutions
Questions, or want something removed?
Email us and we'll handle it - including deleting anything you've sent us, texts included. No forms, no waiting period, no run-around.
- Business
- InnerSite Solutions LLC
- Address
- 104 Clifton St., Aiken, SC 29803
- Phone
- 839-465-4643
- todd@innersitesolutions.com